All prices listed within the Helen Loberg website are in Australian Dollars, and charged to your credit card in Australian Dollars. We accept payments from all major credit cards as well as Apple Pay and PayPal. Order total and final invoice will be issued in Ausralian Dollars.

Orders that are in stock are shipped within 3-5 business days of when the order is placed, unless the order is an MADE TO ORDER item or stock is being replenished. You will be notified upon the completion of the MADE TO ORDER item and photos will be sent via email of the completed item prior to shipping. Ensure that your billing and shipping address are correct when placing your order, as we cannot intercept packages and reroute them. Helen Loberg reserves the right to cancel or refuse any orders.

If you wish to comission a MADE TO ORDER item, please contact and discuss your creation with Helen Loberg direct on our CONTACT US page or via email: helen@helenloberg.com.
A 50% deposit is required before Helen Loberg will commence designing a MADE TO ORDER item. The final 50% balance of order is due and payable before shipping. Shipping costs will be added to final invoice total.
The timeline for MADE TO ORDER items varies, due to materials chosen, availabilty of design components such as Leathers, Gemstones, Metal Casting etc. Product price and expected time estimated to create will be given via a quote.

As most items on the Helen Loberg website are MADE TO ORDER items, Helen Loberg will accept returns and refunds on defective items only.
Buyer is responsible for all shipping costs incurred during return process - original shipping costs are non refundable and will be deducted from your refund.
Please await confirmation and shipping instructions before proceeding with a return. Items must be unused and in the same condition they were received in, not used and with tags attached. Returns may be refused and sent back to you at your cost if found to be in an unsatisfactory condition. Exchanges are not avaialble at this time.

Helen Loberg is an artisan who handcrafts her products one at a time, therefore each item can never be identical. Such variations are inherent in the making of handmade products, so you may find minor distinctions/variations that make your buy truly one-of-a-kind. Although, only the best skins are used, please expect imperfection, blemishes, and scars due to natural characteristic of the skins.
We try our utmost to provide accurate information and post images, descriptions and measurements about the products sold. However, due to variations in electronic screens settings on electronic devices, there might be slight differences in colors and measurements.