International orders are shipped from Australia via Ausralia Post or FedEx International. Australian orders are shipped via Australia Post. Shipping costs are determined by the size and weight of your order - to view shipping quotes add items to cart and select checkout. If no shipping options are available during checkout, unfortunately we cannot ship to your location at this time.
Prices listed on our website are exclusive of taxes. Helen Loberg charges GST on Australian orders, GST is calculated at checkout. International orders are not charged GST (Sales Tax). Helen Loberg is not responsible for paying any additional customs fees, courier fees or taxes once delivered in your country. All applicable customs, taxes, import duties and collection fees are the responsibility of the buyer (even if you refuse any shipments upon delivery). We cannot accept returns due to unpaid customs/duties. Customs authorities require that we state the value of your order directly on your package(s). Unclaimed packages may be returned to Helen Loberg via the initial shipping company - this cost will be charged directly to the buyer. Please note that any shipping delays and delays via customs in your country are out of our control - it is at the sole discretion of custom agents to release your package(s). Helen Loberg cannot guarantee shipping time estimates provided by Australia Post or Fed Ex. Lost or stolen packages sent by uninsured postal services cannot be compensated.